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Calling 9-1-1: Tips for Seniors

911Serious medical emergencies are time-sensitive and seniors often call a family member first. This delays medical care.

The following is a list of special tips that can help save the lives of our senior citizens:
  • Invest in a touch-tone phone with large, easy-to-read numbers.
  • Put a 9-1-1 reminder near the phone. Dialing "0" will not always connect you with an operator nearby. It may connect you with an operator hundreds of miles away.
  • Call if you're having a medical emergency. Many seniors don't want to be a bother or are unsure about whether they should call 9-1-1. Medical emergencies include:
    • Trouble breathing
    • Chest pain
    • Heart attack
    • Stroke
    • Major fall

Seniors have enough experience to know when something is wrong, so call 9-1-1 and let the first responders help.

  • Landline phones allow the dispatcher to "know" where you are calling from even if you cannot speak - for example, if you are experiencing a stroke or if there is an intruder in your home. Just dial 9-1-1 and leave the phone off the hook. Do not hang up.
  • Keep your medical history taped to the refrigerator in an envelope clearly marked with your doctor's phone number(s).

To help save critical time after calling 9-1-1:

  • Putting animals in another room
  • Turn on lights
  • Ensuring your house number can be seen easily
  • Unlock and open the front door
  • Clear a path to the patient, both inside and outside - leave room for the ambulance in the driveway if possible.


Important Information

Business Office: (216) 383-6325
Emergency: 911