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Coronavirus Updated Information

Need Help finding a resource in Cuyahoga County; Call 211

Connecting people with Services

• 2-1-1 is a free community service you can use to get information about social, health and government resources 24 hours a day, every day.
• Simply dial 2-1-1 or call 216-436-2000 in Cuyahoga County
• They list information on more than 10,000 community services.

Utilities

• Cleveland Water
  For general customer service inquiries, call 216-664-3130. To report a water emergency, call 216-664-3060.
  • Claim Form for Property Damage
  • Water Main Break - Property Damage
  • 2018 Water Quality Report
  • Cleveland Water Blog
  • What You Need to Know About Lead
  • Cleveland Water Discount Programs
• Dominion East Ohio Gas
  For general customer service inquiries, call 800-362-7557. For gas emergencies, call 877-542-2630.
• The City of Richmond Heights participates in two different aggregation programs for utility savings:
  • For gas savings, residents are automatically included in the NOPEC (Northeast Ohio Public Energy Council) aggregation unless you opt out. Opt-out notices are sent to every eligible natural gas consumer every two years. For more information see the NOPEC Residents website page and the NOPEC Residential Gas Pricing Page or call 855-667-3201 (1-855NOPEC01).
  • For electric savings, the city's most recent electric aggregation program contract expired at the end of December 2021. The city is currently reviewing proposals from electric suppliers for a new electric aggregation program contract. When a decision is made regarding the new contract, residents will be notified of the new electric supplier and given the option to join the electric aggregation program or opt out and select their own electric supplier. Residents that were in the city's electric aggregation program last year were automatically switched to First Energy as the electric supplier in January, which will continue until a new electric supplier is selected under the electric aggregation program.
• The Illuminating Company
  To report an electric outage, call 888-544-4877. General customer service inquiries can be directed to 800-589-3101.
• Cuyahoga County Public Works Dispatch (for sewer issues) - 216-443-8201
• Northeast Ohio Regional Sewer District (NEORSD)
  • Customer service is available at 216-881-8247.
  • Cost Saving Programs
  • Cost Saving Programs printable brochure (PDF)
  • Cost Saving Programs postcard (PDF)
• Spectrum Cable (formerly Time Warner Cable)
• AT&T
• Waste Management
  Customer service inquires may be directed to the City's Service Department 216-731-7014), or you may contact Waste Management directly at 866-797-9018.
• Ohio Utilities Protection Service (O.U.P.S.)
  • Call 811 before digging, ditching, drilling, leveling or plowing ground
• First Energy Outage Map
• Ohio Cable Complaint Hotline (PDF) - Process for reporting down or hazardous cable/telephone lines 877-207-2225

Storm & Sanitary Sewers - Problems & Maintenance FAQs

• Storm and Sanitary Sewer FAQ sheet (PDF)

First Call for Help and Homelessness Resources:

• Connecting people with Services
  • 2-1-1 is a free community service you can use to get information about social, health and government resources 24 hours a day, every day.
  • Simply dial 2-1-1 or call 216-436-2000 in Cuyahoga County
  • They list information on more than 10,000 community services.
    • Homestead Exemption Application for Senior Citizens, Disabled Persons and Surviving Spouses
• U.S. Emergency Shelters List
• Euclid/Hillcrest Family-to-Family Collaborative
  • Assists families in connecting with the vast amount of resources in their community
• National Drug and Alcohol Treatment Hotline - 800-662-HELP (4357)
  • The National Drug and Alcohol Treatment Hotline provides information on alcohol and drug abuse, local treatment options, and support through hotline counselors to speak with about alcohol, drug or family problems.

Contact for Legal Assistance

The Legal Aid Society of Cleveland

Legal Aid's mission is to secure justice and resolve fundamental problems for those who are low income and vulnerable by providing high quality legal services and working for systemic solutions.

New intakes are processes via phone:
Phone: 888-817-3777 (toll-free)
Monday, Wednesday, Friday: 9 am to 4 pm
Tuesday, Thursday: 9 am to 2 pm

Employment Services

Are you searching for a new job or career? Maybe you are recently unemployed or have been looking for work for some time but not having much success. There are many no cost services available to assist you with your search. The links below will connect you with valuable resources to help you get the job you want.

• Jobs Ohio / Ohio Means Jobs
• Cuyahoga Works